The Peterborough Police Communication Services Division is the Primary Public Safety Answering Point (PPSAP) for all residents of Peterborough as well as the Village of Lakefield and the Township of Cavan Monaghan.

Communication staff are responsible for answering all 9-1-1 calls, prioritizing emergency calls, dispatching, and down streaming 9-1-1 calls for Ambulance and Fire to our emergency partners and operates 24/7/365. They play a critical role in safeguarding both emergency responders and the community. 

The 9-1-1 Communication Services Division is staffed with a Communications Manager, 9-1-1 Coordinator, 4 Communications Supervisors, 12 Full-time Communicators and 4 part-time Communicators.

On July 17th, 2025, Peterborough Police Service transitioned to NG9-1-1 and was one of the first in Ontario to successfully make the transition. The upgrade gives Dispatchers faster and more accurate information about a 9-1-1 caller’s location and phone number, enhanced cybersecurity measures to reduce the risk of downtime, greater network reliability, with added backup capabilities for  seamless recovery and future-ready multimedia features enabling real-time text and live emergency video calls.